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Refund Policy

 

Last Updated: 10/1/2024

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At River-N-Road, we are committed to ensuring customer satisfaction. If you're not completely happy with your purchase, please review our refund policy below.

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1. Return Eligibility

  • Time Frame: Returns are accepted within 30 days of the delivery date.

  • Condition: Items must be unused, in the same condition that you received them, and in the original packaging.

  • Proof of Purchase: A receipt or proof of purchase is required.

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2. Non-Returnable Items

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

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3. Return Process

  • Initiate Return: Contact us at River-N-Road@outlook.com to initiate a return.

  • Feedback Appreciated: We appreciate your honest feedback regarding your purchase. This helps us identify any issues and may lead us to change our manufacturer or improve our products.

  • Shipping Instructions: We will provide you with instructions on where to send your returned item.

  • Shipping Costs: You are responsible for paying the shipping costs for returning your item unless the return is due to our error or a defective product.

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4. Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Method of Refund: Approved refunds will be processed to your original method of payment.

  • Late or Missing Refunds: If you haven't received a refund yet, please check your bank account again, then contact your credit card company. If you've done all of this and still have not received your refund, please contact us.

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5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at River-N-Road@outlook.com.

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6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately so we can resolve the issue.

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7. Supporting Artists and The River-N-Road Trip

Proceeds from the sale of items go directly to the artists and to support The River-N-Road Trip. Your purchases make a meaningful impact by supporting creative talents and our journey.

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8. Contact Information

For any questions regarding returns or refunds, please contact us at River-N-Road@outlook.com.

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