Refund Policy
Last Updated: 10/1/2024
At River-N-Road, we are committed to ensuring customer satisfaction. If you're not completely happy with your purchase, please review our refund policy below.
1. Return Eligibility
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Time Frame: Returns are accepted within 30 days of the delivery date.
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Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
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Proof of Purchase: A receipt or proof of purchase is required.
2. Non-Returnable Items
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Gift cards
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Downloadable software products
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Some health and personal care items
3. Return Process
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Initiate Return: Contact us at River-N-Road@outlook.com to initiate a return.
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Feedback Appreciated: We appreciate your honest feedback regarding your purchase. This helps us identify any issues and may lead us to change our manufacturer or improve our products.
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Shipping Instructions: We will provide you with instructions on where to send your returned item.
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Shipping Costs: You are responsible for paying the shipping costs for returning your item unless the return is due to our error or a defective product.
4. Refunds
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Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Method of Refund: Approved refunds will be processed to your original method of payment.
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Late or Missing Refunds: If you haven't received a refund yet, please check your bank account again, then contact your credit card company. If you've done all of this and still have not received your refund, please contact us.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at River-N-Road@outlook.com.
6. Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately so we can resolve the issue.
7. Supporting Artists and The River-N-Road Trip
Proceeds from the sale of items go directly to the artists and to support The River-N-Road Trip. Your purchases make a meaningful impact by supporting creative talents and our journey.
8. Contact Information
For any questions regarding returns or refunds, please contact us at River-N-Road@outlook.com.